The owner of the online shop Yorebaltic.ee (here i nafter referred to as the Online Shop) is YORE baltic OÜ (12134906), located at Riia tn 124, Tartu 50411.
Terms and conditions of the sales contract, goods and price information.
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the Online Shop are indicated with the products. The price is subject to a delivery charge. All prices of goods sold in the online shop are in euro.
The delivery charge depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly with the goods.
Placing an order
In order to place an order, you must add the desired products to the shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Bank payments in Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopa.
NB: When paying by bank transfer, be sure to click on the "Back to merchant" button on the bank page.
Payments are processed by Montonio Finance OÜ Payment is made outside the Online Shop in a secure environment - in the case of payment by bank link in the secure environment of the respective bank and in the case of payment by credit card in the secure environment of Montonio Finance OÜ . The Seller does not have access to the customer's bank and credit card details. The contract enters into force as from the date of receipt of the amount due in the current account of the Online Shop.
The owner of the online shop is the controller of the personal data and transfers the personal data necessary for the execution of payments to the authorised processor Montonio Finance OÜ.
In the event that the ordered goods cannot be delivered due to the expiry of the goods or for any other reason, the buyer shall be informed thereof as soon as possible and the money paid (including the costs of delivery of the goods) shall be refunded without delay, but not later than 14 days from the date of sending the notification.
The delivery
Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland
The buyer has the following options to receive the goods: parcel courier
The shipping costs are borne by the purchaser and the corresponding price information is displayed under the shipping method.
Shipments within Estonia will generally arrive at the destination specified by the buyer within 2-5 working days from the date of entry into force of the sales contract. Outside Estonia, delivery will be made within 7 calendar days.
In exceptional cases, the right to deliver the goods within 45 calendar days.
Goods are shipped to the following countries
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the right of withdrawal within 14 days, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop shall be entitled to reduce the refundable amount in accordance with the reduction in the value of the goods.
In order to return the goods, please send an email from the website with the content of the letter of cancellation and the reason for the cancellation or send a letter of cancellation directly by email to yorebaltic@gmail.com within 14 days of receipt of the goods at the latest.
The cost of returning the goods is borne by the purchaser, unless the reason for the return is that the product to be returned does not correspond to the product ordered (e.g. wrong or defective product).
The purchaser must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the aforementioned period.
Upon receipt of the goods to be returned, the online shop will reimburse the purchaser immediately, but no later than 14 days after receipt of the request for withdrawal, all payments received from the purchaser under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the purchaser has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the purchaser if the price of the goods in the online shop is, due to a mistake, marked significantly below the market price of the goods.
Right to lodge a complaint
The online shop shall be liable for any non-conformity or defect in the goods sold to the buyer which existed at the time of delivery and which becomes apparent within a period of up to two years from the delivery of the goods to the buyer. Thereafter, for a period of 1 year from the delivery of the goods to the purchaser, it shall be presumed that the defect already existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the Buyer has the right to contact the Webshop within 2 months at the latest by sending an e-mail to yorebaltic@gmail.com or by calling +3725250692.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Webshop have defects for which the Webshop is liable, the Webshop will repair or replace the defective goods. In the event that the goods cannot be repaired or replaced, the Online shop will refund the buyer all the fees that were included in the sales contract.
The online shop shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online shop uses the personal data provided by the buyer only for the purpose of processing the order and sending the goods to the buyer. The online shop transfers personal data to companies providing transport services in order to deliver the goods.
The online shop sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt out of receiving offers and newsletters by e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Dispute resolution
If the purchaser has any complaints about the Online Shop, they should be sent by e-mail to the following address yorebaltic@gmail.com or call +3725250692.
If the purchaser and the Online Shop are unable to settle the dispute by agreement, the purchaser can refer the matter to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here.
The Consumer Disputes Committee is competent to settle disputes arising from a contract between the buyer and the Online Shop. The examination of the buyer's complaint by the Commission is free of charge.
The buyer may refer the matter to the European Union's consumer dispute resolution platform- here.
Terms and conditions of the sales contract, goods and price information.
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the Online Shop are indicated with the products. The price is subject to a delivery charge. All prices of goods sold in the online shop are in euro.
The delivery charge depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly with the goods.
Placing an order
In order to place an order, you must add the desired products to the shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Bank payments in Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopa.
NB: When paying by bank transfer, be sure to click on the "Back to merchant" button on the bank page.
Payments are processed by Montonio Finance OÜ Payment is made outside the Online Shop in a secure environment - in the case of payment by bank link in the secure environment of the respective bank and in the case of payment by credit card in the secure environment of Montonio Finance OÜ . The Seller does not have access to the customer's bank and credit card details. The contract enters into force as from the date of receipt of the amount due in the current account of the Online Shop.
The owner of the online shop is the controller of the personal data and transfers the personal data necessary for the execution of payments to the authorised processor Montonio Finance OÜ.
In the event that the ordered goods cannot be delivered due to the expiry of the goods or for any other reason, the buyer shall be informed thereof as soon as possible and the money paid (including the costs of delivery of the goods) shall be refunded without delay, but not later than 14 days from the date of sending the notification.
The delivery
Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland
The buyer has the following options to receive the goods: parcel courier
The shipping costs are borne by the purchaser and the corresponding price information is displayed under the shipping method.
Shipments within Estonia will generally arrive at the destination specified by the buyer within 2-5 working days from the date of entry into force of the sales contract. Outside Estonia, delivery will be made within 7 calendar days.
In exceptional cases, the right to deliver the goods within 45 calendar days.
Goods are shipped to the following countries
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the right of withdrawal within 14 days, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop shall be entitled to reduce the refundable amount in accordance with the reduction in the value of the goods.
In order to return the goods, please send an email from the website with the content of the letter of cancellation and the reason for the cancellation or send a letter of cancellation directly by email to yorebaltic@gmail.com within 14 days of receipt of the goods at the latest.
The cost of returning the goods is borne by the purchaser, unless the reason for the return is that the product to be returned does not correspond to the product ordered (e.g. wrong or defective product).
The purchaser must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the aforementioned period.
Upon receipt of the goods to be returned, the online shop will reimburse the purchaser immediately, but no later than 14 days after receipt of the request for withdrawal, all payments received from the purchaser under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the purchaser has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the purchaser if the price of the goods in the online shop is, due to a mistake, marked significantly below the market price of the goods.
Right to lodge a complaint
The online shop shall be liable for any non-conformity or defect in the goods sold to the buyer which existed at the time of delivery and which becomes apparent within a period of up to two years from the delivery of the goods to the buyer. Thereafter, for a period of 1 year from the delivery of the goods to the purchaser, it shall be presumed that the defect already existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the Buyer has the right to contact the Webshop within 2 months at the latest by sending an e-mail to yorebaltic@gmail.com or by calling +3725250692.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Webshop have defects for which the Webshop is liable, the Webshop will repair or replace the defective goods. In the event that the goods cannot be repaired or replaced, the Online shop will refund the buyer all the fees that were included in the sales contract.
The online shop shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online shop uses the personal data provided by the buyer only for the purpose of processing the order and sending the goods to the buyer. The online shop transfers personal data to companies providing transport services in order to deliver the goods.
The online shop sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt out of receiving offers and newsletters by e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Dispute resolution
If the purchaser has any complaints about the Online Shop, they should be sent by e-mail to the following address yorebaltic@gmail.com or call +3725250692.
If the purchaser and the Online Shop are unable to settle the dispute by agreement, the purchaser can refer the matter to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here.
The Consumer Disputes Committee is competent to settle disputes arising from a contract between the buyer and the Online Shop. The examination of the buyer's complaint by the Commission is free of charge.
The buyer may refer the matter to the European Union's consumer dispute resolution platform- here.